Returns and Refunds

Sparkleboxes

Because each Sparklebox holds personal comfort and care items, we can't accept returns of opened boxes. If your box arrives damaged, or something is missing or wrong, email stephanie@sparkledskies.com within 7 days of receiving it, with a photo if you can, and we'll make it right with a replacement or a refund.

Birchwood prints

If you're not happy with your print, you can return it within 14 days of pickup or delivery, unused and in its original condition and packaging. Email stephanie@sparkledskies.com first so we can arrange it. Calgary returns can be dropped off with Stephanie at a local spot. Elsewhere in Canada, the customer pays return shipping. Prints damaged on arrival are replaced or refunded at no cost to you.

Lightbulbs and stands

If you're not happy with your lightbulb or stand, you can return it within 14 days of pickup or delivery, unused and in its original packaging. Email stephanie@sparkledskies.com first so we can arrange it. Calgary returns can be dropped off with Stephanie at a local spot. Elsewhere in Canada, the customer pays return shipping. If your lightbulb or stand arrives damaged or doesn't work, let us know within 14 days and we'll replace it or refund it at no cost to you.

Refunds

Approved refunds go back to your original payment method within 10 business days of us receiving the return. Original shipping costs are not refundable unless the item arrived damaged or was sent in error.